Shipping policy

Shipping Policy

Last updated: August 7, 2026

Order Processing

Most Optimal Boxing products are sourced to order from Japan and are not held in our physical inventory.

Orders are normally dispatched within 10 business days after payment and supplier availability are confirmed. Weekends and public holidays are not business days.

Shipping time begins after dispatch and does not include sourcing, processing, customs clearance, or carrier delays.

Estimated Delivery

Tracked international shipping normally takes 7–10 business days after dispatch.

The normal total delivery estimate for sourced-to-order products is therefore up to 20 business days from order confirmation. Customs inspections, weather, holidays, remote destinations, and carrier disruptions may extend delivery.

Tracking information will be emailed once the shipment has been accepted by the carrier.

Shipping Charges

Shipping charges are calculated according to destination and shipment weight and are displayed during checkout.

Free shipping applies only when expressly displayed at checkout and when the qualifying order subtotal is met after discounts.

Customs, Duties and Taxes

Unless checkout expressly states that duties and taxes are included, international customers are responsible for import VAT, customs duties, brokerage charges, handling fees, and other destination-country charges.

These charges are imposed by local authorities or carriers and are not controlled by Optimal Boxing.

Shipping Address

Customers must provide a complete and accurate delivery address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after procurement or dispatch has begun.

Customers may be responsible for additional shipping costs caused by an incomplete or incorrect address, failed delivery, refusal of delivery, or failure to pay import charges, where permitted by law.

Delays and Supplier Availability

If we learn that an order cannot be dispatched within the stated timeframe, we will contact the customer with a revised estimate and, where required, provide the option to accept the delay or cancel for a refund.

An order will not remain delayed indefinitely without customer notification.

Split Shipments

Orders containing multiple products may be consolidated into one shipment or sent separately. When products are shipped separately, more than one tracking number may be provided.

Lost, Damaged or Incorrect Shipments

Contact Support@mroptimal.io promptly if tracking shows a delivery problem or if an order arrives damaged or incorrect.

Please provide:

• The order number

• Photographs of the product and packaging

• A photograph of the shipping label

• A description of the problem

Keep all original packaging until the claim is resolved. We will provide the remedy required by applicable law.

Returns

Returns must be authorized before shipment. Do not return products to Winning, our Japanese supplier, or an address appearing on the outbound parcel unless specifically instructed in writing.

Return and exchange eligibility is governed by our Return and Refund Policy.

Contact

Optimal Boxing
Operated by MR OPTIMAL SYSTEMS
Email: Support@mroptimal.io